Refund policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at hello@aboutcacao.com

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Returns

About Cacao will gladly return any of your items (with the exception of any cosmetic item i.e. lotions). Your return must have the original tags attached, as well as the item must be in the same condition as when purchased. Our return policy is 14 days from the original purchase date. We do not return , exchange or give store credit on final sale, seasonal items, or cosmetic products for your skin.

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Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email hello@aboutcacao.com within 7 days of receiving your product to begin the process.

 

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.